Privacy Policy

PhidiPup Jumpers is a small business that sells jumping spiders, enclosures, starter kits, accessories, decor, merch, and related products. We may also provide educational information, answer questions, handle custom enclosure requests, and communicate with customers about orders, availability, care information, and store updates.

In this Privacy Policy, “we,” “us,” and “our” refer to PhidiPup Jumpers. “You” and “your” refer to visitors, customers, and anyone else who interacts with our website or business.

This Privacy Policy applies to information collected through our website, checkout process, contact forms, commission or custom inquiry forms, email communications, customer support interactions, and any related services we operate.

This Privacy Policy does not control the privacy practices of third-party services, marketplaces, social media platforms, shipping carriers, or other websites that may link to or from our site. Those third parties may have their own privacy policies and terms.

We collect information you provide directly, information collected automatically when you use the site, and information we receive from providers that help us run the business.

• Contact details: name, email address, shipping address, billing address, phone number, and other information you provide when ordering or contacting us.
• Order information: items purchased, cart contents, order totals, order history, shipping selections, and order notes.
• Payment-related information: payment status, billing details, transaction metadata, and other purchase details needed to process an order. Payment card details are generally processed by Stripe rather than stored directly by us.
• Communications: messages sent through forms, email, social media, and customer support requests.
• Custom request data: information submitted for enclosure commissions or other custom requests, including uploaded files, descriptions, dimensions, and preferences.
• Device and usage data: IP address, browser type, device type, operating system, page views, referral source, and general location based on IP.
• Cookies and similar technologies: data collected through cookies or similar tools used for cart behavior, website functionality, analytics, fraud prevention, or performance.
• Marketplace and integration data: limited information we may receive from payment processors, marketplaces, automation tools, inventory systems, shipping providers, and related services.

• When you browse or interact with our website.
• When you add products to cart or start checkout.
• When you complete a purchase through Stripe or another enabled payment provider.
• When you fill out a contact, inquiry, or commission form.
• When you email us or reply to order-related communication.
• When you interact with our social media pages or linked platforms.
• When third-party providers send us payment, shipping, fraud, support, or marketplace-related information.

We use personal information only as reasonably necessary to operate the website, fulfill orders, support customers, improve the store, and protect the business.

• To process payments and complete purchases.
• To arrange shipping, delivery, and order confirmation.
• To communicate about purchases, delays, live arrival issues, and support requests.
• To respond to questions, custom requests, and general inquiries.
• To provide product information and care-related support connected to your order.
• To detect, prevent, and investigate fraud, abuse, chargebacks, theft, or other harmful activity.
• To maintain accounting, tax, compliance, and business records.
• To improve our website, product listings, user experience, and store performance.
• To send promotional emails if you opt in or if otherwise permitted by law.
• To comply with law and enforce our policies, rights, and business protections.

If laws such as the GDPR or UK GDPR apply, we process personal data under one or more recognized legal bases depending on the situation.

• Performance of a contract, such as fulfilling your order and providing support.
• Legitimate interests, such as running the store, preventing fraud, improving our services, and answering inquiries.
• Consent, where you choose to receive marketing emails or where consent is otherwise required.
• Compliance with legal obligations, including tax, accounting, and consumer protection requirements.

We use third-party payment processors, including Stripe, to handle online payments. These providers may receive information such as your name, email address, billing and shipping address, transaction amount, date of purchase, payment status, and other order details needed to process or verify a payment.

We do not generally store full payment card numbers on our own servers. Payment information is handled according to the privacy and security practices of the payment provider used during checkout.

To ship products or live animals, we may share the minimum necessary information with shipping carriers, label providers, or fulfillment tools. This may include your name, shipping address, email address, phone number where needed, package details, and order reference information.

We use this information only for fulfillment, delivery, tracking, customer communication, and related support.

You may contact us through several business email addresses that forward to our primary inbox at hello@phidipup.com.

Messages sent to these addresses may be stored, forwarded, or processed through our email provider so we can respond to customer support, billing, press, sales, order, or other business inquiries.

We may use cookies, tags, scripts, pixels, or similar technologies to keep the website functioning, remember actions, analyze traffic, improve performance, understand shopping behavior, and help prevent fraud.

• Essential cookies for site navigation, cart behavior, and checkout.
• Performance or analytics cookies, if analytics tools are enabled.
• Security technologies used to detect suspicious activity or abuse.
• Preference cookies, if we later offer saved settings or similar features.

Most browsers allow you to manage or disable cookies. Blocking some cookies may affect how the site functions.

We may use analytics tools now or later to understand traffic, product interest, referral sources, and general customer behavior. If we later use advertising or retargeting tools, this Privacy Policy is intended to cover those standard ecommerce uses as well.

We do not sell your personal information for money. We may share information only as needed to operate the business, fulfill orders, comply with law, or protect our rights.

• Payment processors such as Stripe.
• Shipping carriers and fulfillment-related providers.
• Email, form, and customer communication providers.
• Website, hosting, ecommerce, and technical service providers.
• Inventory, automation, bookkeeping, and internal business tools.
• Marketplaces or sales channels used to purchase from us.
• Professional advisors such as accountants, insurers, or legal counsel when reasonably necessary.
• Government authorities, regulators, or law enforcement when required by law or when needed to protect rights and safety.
• A buyer, successor, or transfer party if our business is sold, reorganized, or transferred.

Our store may rely on third-party services to operate. Depending on how the business is configured, these may include tools for ecommerce hosting, payment processing, transactional email, inventory syncing, automation, bookkeeping, marketplace management, analytics, shipping, and social media.

Examples relevant to our business may include Stripe, Resend, Etsy, MorphMarket, hosting providers, shipping carriers, Airtable, n8n, accounting tools, and social platforms. Their handling of information is governed by their own terms and privacy policies.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, recordkeeping, dispute resolution, fraud prevention, and legal, tax, or accounting obligations.

Different categories of information may be retained for different periods. For example, order records may be kept longer than ordinary browsing data because of accounting and compliance needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These may include secure hosting, HTTPS, restricted access, provider-level security controls, and limiting access to information where reasonably needed.

No internet transmission or storage method can be guaranteed to be completely secure. You provide information and use the site at your own risk.

Depending on where you live, you may have rights regarding your personal information. These may include rights to request access, correction, deletion, restriction, objection, or withdrawal of consent where applicable.

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain information, subject to legal or operational exceptions.
• Opt out of promotional or marketing communications.
• Ask questions about how your information is collected, used, or shared.

To make a request, contact contact@phidipup.com. We may need to verify your identity before completing some requests.

If you are a California resident, you may have additional rights under California privacy law, including rights to know, access, correct, delete, and receive information about categories of personal information collected, sources, purposes, and disclosures, subject to legal exceptions.

We do not sell personal information for monetary payment. We also do not knowingly share personal information for cross-context behavioral advertising in a way that would require a “Do Not Sell or Share My Personal Information” mechanism unless and until that type of activity is actually enabled.

California residents may also have the right not to receive discriminatory treatment for exercising applicable privacy rights.

Our business is based in the United States. If you access the website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Those countries may not provide the same level of legal data protection as your home jurisdiction.

Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review the situation and delete the information where appropriate.

If you interact with us through third-party marketplaces or social media platforms, including platforms where we may list products or share content, your information may also be subject to those platforms’ privacy practices.

We recommend reviewing the privacy policies of any third-party service you use to interact with our business.

We may update this Privacy Policy from time to time to reflect changes in our business, providers, legal obligations, or data practices. When we update this page, we will revise the effective date shown above.

Your continued use of the site after changes become effective means the updated Privacy Policy will apply to future interactions, subject to applicable law.

For privacy questions, requests, or concerns, contact us at contact@phidipup.com.

You may also write to us as PhidiPup Jumpers in Worcester, Massachusetts, United States.