Store Policy

By placing an order with PhidiPup Jumpers, you agree to the policies on this page. These terms are intended to protect both the customer and the animals or products being shipped.

Because we sell live jumping spiders as well as physical goods, some parts of this policy apply only to live animal purchases, while other parts apply to non-live items such as enclosures, starter kits, accessories, decor, prints, and merch.

You must be at least 18 years old, or have the permission and involvement of a parent or legal guardian, to purchase from us.

• Buyers are responsible for researching proper jumping spider care before purchase.
• Buyers are responsible for monitoring tracking and being available for timely pickup.
• Buyers are responsible for confirming that they can legally receive and keep the animal where they live.
• Buyers must provide a safe, appropriate enclosure and husbandry after arrival.
• Captive-bred animals should never be released into the wild.

Orders must be paid in full before shipment unless we specifically agree to another arrangement. We reserve the right to refuse, delay, cancel, or limit any sale at our discretion.

• We may decline a sale if shipping conditions are unsafe or if we believe the order cannot be completed responsibly.
• We may cancel and refund an order if a listing error, stock issue, or payment issue occurs.
• Unpaid or abandoned invoices may be canceled and the item may be made available again.

Live spiders are shipped by overnight service whenever possible. Overnight shipping is preferred because it reduces transit time and is safer for animals.

We may also offer 2‑day shipping for live spiders in select cases, at your request. 2‑day shipping is not eligible for our Live Arrival Guarantee. Overnight shipping remains the recommended option for the safest and most predictable delivery.

Non‑live items such as enclosures, accessories, decor, and merch may ship via standard or expedited services depending on your ZIP code, order contents, and delivery timing.

We strongly require shipment to an authorized FedEx hold‑for‑pickup location for overnight live‑animal orders. For PhidiPup Jumpers, Live Arrival Guarantee coverage applies only to qualifying FedEx hub or approved staffed pickup shipments, not residential or 2‑day deliveries.

We generally ship live animals on Mondays and Tuesdays only. This helps ensure your spider arrives on a weekday and avoids weekend delays in transit.

We reserve the right to adjust shipping dates based on weather, holidays, carrier disruptions, spider condition, or safety concerns. If we need to move an order, we will contact you about the new date.

Live Arrival Guarantee coverage is available only for qualifying overnight shipments sent to a FedEx hub or another approved staffed hold-for-pickup location that can properly receive the package.

• Shipments sent to a residence, apartment office, mailroom, porch, or other direct-delivery address are not covered by our Live Arrival Guarantee.
• FedEx hold-for-pickup is preferred because it reduces time on a delivery truck and provides a more controlled pickup process.
• You are responsible for bringing a valid photo ID if the carrier requires it for pickup.
• If you are unable to pick up from a hub, please contact us before placing or paying for the order.

We only ship when conditions appear reasonably safe for the spider. The welfare of the animal always takes priority over shipping speed.

• We may delay shipping during extreme heat, extreme cold, storms, holidays, or carrier disruptions.
• We may hold a shipment until temperatures improve at the origin, destination, or along the route.
• If a spider enters pre-molt, freshly molts, appears weak, or is otherwise not in condition to travel, we will hold shipment until it is safe.
• We will not knowingly ship a spider in a condition we believe is unsafe.
• When temperatures are marginal, we may include insulated packaging and heat or cold packs when needed to help keep the spider safe in transit.
• We may offer 2-day shipping in select cases, but only when transit conditions appear safe. 2-day shipping is not covered by our Live Arrival Guarantee.

We offer a Live Arrival Guarantee on qualifying live spider shipments when all required shipping and pickup conditions are met.

To qualify for LAG, all of the following must be true:

• The spider was shipped by approved overnight service.
• The package was sent to a qualifying FedEx hold-for-pickup location.
• The shipment arrived on time without a disqualifying carrier delay or customer-caused change.
• The package was picked up promptly, no later than 2 hours after the carrier marks it ready for pickup.
• The package was not left in unsafe conditions after pickup.
• You contacted us within the required claim window and provided the required proof.

In the rare event that a spider arrives dead on arrival, you must contact us at contact@phidipup.com within 2 hours of the carrier‑marked pickup time.

To submit a DOA claim, please include:

• Your order number.
• A clear photo of the spider in its original packaging.
• A clear photo of the shipping box with the label visible.
• A short video or additional photo proof if requested.
• A timestamp or prompt proof showing when the package was picked up.

Claims may be denied if the package was picked up late, shipped to a residential address, rerouted, left in unsafe conditions, reported outside the claim window, or otherwise handled outside the terms of this policy.

If a valid DOA claim is approved, we may offer one of the following at our discretion:

• A replacement spider of equal or similar value, if available.
• Store credit.
• A refund for the purchase price of the spider.

Original shipping costs are generally non-refundable. If you choose a replacement spider, you may be responsible for the cost of the new shipment unless we decide otherwise.

Once a live package is accepted by the carrier, transit events may occur that are outside our direct control, including weather delays, facility backlogs, routing errors, or other operational issues.

We are not automatically responsible for every carrier issue after drop-off, but we will generally try to help where we reasonably can. LAG coverage may not apply where a delay, reroute, late pickup, or other issue falls outside the qualifying terms of this policy.

Enclosures, accessories, decor, merch, and other non-live items may ship on a different timeline than live spiders. Orders containing both live and non-live products may ship together or separately depending on what is safest and most practical.

Shipping estimates are not guaranteed delivery dates, and carrier delays for non-live packages can occur.

If a non-live item arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and photo proof where relevant.

Depending on the situation, we may offer a replacement, store credit, partial refund, or another reasonable resolution.

Live animal sales are generally final. We do not accept routine returns or exchanges on live spiders except where required by law or where a valid Live Arrival Guarantee claim is approved.

• Approved live-animal issues may be resolved by replacement, store credit, or refund at our discretion.
• Shipping charges are generally non-refundable.
• Custom or made-to-order items may be non-returnable once work has begun.
• Non-live items may be eligible for return or replacement only if approved by us.

Orders may be canceled before shipment or before custom work begins. Once a spider has been prepared for shipment or a custom item is already in production, cancellation may not be available.

We reserve the right to cancel and refund any order where fulfillment becomes unsafe, impossible, or inappropriate.

We may occasionally offer short holds at our discretion, but we are not required to hold a spider without payment. If we offer deposits or payment plans in the future, the specific terms will be stated at that time.

We do our best to represent each spider accurately, but some traits naturally vary and some identifications are estimates.

• All spiders are sold as captive-bred unless clearly stated otherwise.
• Instar, sex, and color may be estimated unless explicitly stated as confirmed.
• Color may change after future molts.
• Temperament and handleability are not guaranteed because every spider is an individual.
• We only ship spiders we believe are healthy, feeding, and suitable for travel.

Customers are responsible for providing complete and accurate shipping information and for picking up the package on time.

• We are not responsible for issues caused by incorrect or incomplete shipping details provided by the buyer.
• LAG coverage may be void if a package is rerouted, forwarded, or delayed because of buyer error.
• If a package is returned to us, additional shipping charges may apply before reshipment.
• Failure to pick up a hub shipment within the required window may void guarantee coverage.

We reserve the right to refuse, delay, limit, or cancel a sale when necessary to protect the spider, comply with shipping limitations, respond to suspected fraud, correct listing or pricing errors, or otherwise protect the business.

We may update this Store Policy from time to time. When we do, we will revise the effective date shown on this page. Continued use of the site or placing an order after that date means the updated policy applies to future transactions.

For questions about shipping, pickup, order issues, or this policy, contact contact@phidipup.com.